Terms and Conditions

Welcome to NUVA. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Terms

By using this site, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time. The content on this site, including branding, logos, and product descriptions, is the intellectual property of NUVA.

2. Product Information: The Miswak Stick

NUVA provides premium, natural Miswak sticks. As these are organic, botanical products, slight variations in color, thickness, and texture are natural and expected. We strive to display our products as accurately as possible; however, we cannot guarantee that your monitor's display of any color will be accurate.

3. Shipping & Delivery

We take pride in delivering our products to our global community.

• Shipping Times: Standard shipping typically ranges from 5 to 10 business days, depending on your location and local customs processing.
• Free Shipping: We offer FREE worldwide shipping on all orders exceeding $40.00 USD.
• Order Tracking: Once your order is dispatched, you will receive a confirmation email containing your tracking information.
• Duties and Taxes: For international orders, customers are responsible for any applicable customs fees, duties, or taxes imposed by their country.

4. Returns & Money-Back Guarantee

At NUVA, we stand by the quality of our Miswak. We offer a 30-Day Free Return Policy under the following conditions:

• Eligibility: Returns are accepted only for "valid reasons," which include manufacturer defects, items damaged during transit, or receipt of the incorrect product.
• Proof of Purchase & Condition: To initiate a return, you must provide proof of purchase (order number) and photographic evidence of the issue.
• Window: You must contact our support team within 30 days of receiving your order to qualify for a free return or refund.
• Process: Once your claim is verified, we will provide a prepaid return label (where applicable) and process your choice of a replacement or a full refund to your original payment method.

5. Limitation of Liability

NUVA shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. This includes, but is not limited to, improper use of the Miswak stick. It is the customer's responsibility to ensure they are using the product according to traditional or dental-recommended guidelines.

6. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. We ensure that your data is encrypted and handled with the highest level of security to protect your privacy.

7. Changes to Terms

NUVA reserves the right to update, change, or replace any part of these Terms & Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes.

Contact Information

If you have any questions regarding these Terms or wish to initiate a return, please contact our support team at:
Email: shopvelourabrands@gmail.com
Response Time: 24-48 Hours